We love our shoes and we want you to love them too so please choose carefully.
If you are unsure what size you need please call one of our stores to speak with a friendly team member who will be able to help you with your purchase. If you are local to one of our five branches, you can visit us in store to try them on. If you are unhappy with the sizing you have selected from our website we are happy to exchange the shoes for another size where available.
To exchange (subject to availability) or if you wish to be refunded, please return your purchase with a copy of your receipt within seven days of receiving your shoes. Shoes must be in original condition and in their box.
Please email firstname.lastname@example.org stating your reason for return along with your order number from your receipt. Alternatively, if you would like to speak to one of our team members regarding your return, please phone (09) 283 3621.
Please return to:
121 Kitchener Road
Shipping costs back to Mikko Shoes will be care of the customer, not Mikko Shoes. For your protection, we strongly advise that you return via a tracked courier. Your purchase must be sent back within seven days of delivery to be eligible for a refund.
If goods are eligible for a refund, the refund will be made within seven days of receipt of the goods. We will not accept any returns of footwear that has been worn unless it is faulty.
If you wish to return your shoes to one of our stores, please ensure to bring along your proof of purchase and we will help you to find the correct size.
We guarantee our footwear against reasonable wear and tear. If the goods are faulty we reserve the right to repair them within seven days of us receiving your return, when goods are returned within 12 months with proof of purchase.