Shipping & Returns
COVID-19 RETURNS POLICY UPDATE 25 MARCH 2020
With the safety of our community being our priority, our physical stores and online store dispatch are now closed until it is safe to re-open. We will be delighted to take your order through our website throughout the lockdown period, however dispatch will be delayed until it is safe to do so once the lockdown period has lifted.
Due to the closures, we are no longer accepting returns to our Mikko HQ or to any stores. Rest assured, we have extended our returns policy to an extra 14 days post lockdown period so please hold on any returns until then.
If you need any assistance with your purchase, Keri our web guru is available through the lockdown period to assist you on (09) 283 3621 or email@example.com during office hours.
All other terms and conditions remain as per the below information.
Our thoughts are with you at this time. Once again, thank you for your support, please look after yourselves and we look forward to serving you in our usual manner when we get through this together.
Thanks for shopping with Mikko Shoes. We love our shoes and we know you will love them too.
All prices on the Mikko Shoes website are in New Zealand dollars and include GST.
We accept Visa or Mastercard.
While we endeavour to keep our stock levels accurate at all times, all orders are subject to availability and, on occasion, the stock levels showing on the website may be incorrect. If an item is purchased and is not available at time of dispatch, your order will be refunded immediately.
To ensure that your parcel will be safely delivered to you we only use a signature required courier service. Please provide a daytime delivery address where someone will be available to receive your delivery, alternatively if you are not home at time of delivery, a Card to Call will be left in your letterbox.
Please note that we cannot deliver to a PO Box address, please provide an alternate postal address.
We aim to have your parcel to you within 5-7 working days of receipt of order within New Zealand, please note that rural deliveries may take slightly longer. Delivery times are subject to stock availability and we will advise you if your order may be delayed.
We have a standard courier charge of $10 anywhere within New Zealand. Please note, courier fees are non-refundable and orders are generally dispatched within three working days of receipt of your order.
International couriers are price on request, please email firstname.lastname@example.org for details.
We love our shoes and we want you to love them too so please choose carefully.
If you are unsure what size you need please call one of our stores to speak with a friendly team member who will be able to help you with your purchase. If you are local to one of our five branches, you can visit us in store to try them on. If you are unhappy with the sizing you have selected from our website we are happy to exchange the shoes for another size where available.
To exchange (subject to availability) or if you wish to be refunded, please return your purchase with a copy of your receipt within seven days of receiving your shoes. Shoes must be in original condition and in their box.
Please email email@example.com stating your reason for return along with your order number from your receipt. Alternatively, if you would like to speak to one of our team members regarding your return, please phone (09) 283 3621.
Please return to:
121 Kitchener Road
Shipping costs back to Mikko Shoes will be care of the customer, not Mikko Shoes. For your protection, we strongly advise that you return via a tracked courier. Your purchase must be sent back within seven days of delivery to be eligible for a refund.
If goods are eligible for a refund, the refund will be made within seven days of receipt of the goods. We will not accept any returns of footwear that has been worn unless it is faulty.
If you wish to return your shoes to one of our stores, please ensure to bring along your proof of purchase and we will help you to find the correct size.
We guarantee our footwear against reasonable wear and tear. If the goods are faulty we reserve the right to repair them within seven days of us receiving your return, when goods are returned within 12 months with proof of purchase.