The first step to logging into your loyalty account is to go to the login page here.

On a desktop or laptop computer, the "LOG IN” button is located at the top right corner of your screen.

On a mobile phone or tablet, the log in button is a person icon. This is located to the left of your screen underneath the Mikko shoes logo. 

Step two is to select one of the three login options that best suits you. 

Log in as a Returning Customer: Select this option if you have shopped with Mikko Shoes before and have created an account with us online or in store.

Please note: If you have made a loyalty account with Mikko Shoes online before, you will be asked to log into your account. If you wish to check out as a guest, please use a different email to the one provided for your loyalty account, and please note any purchases made using a guest account will not accrue on any loyalty account. 

Shopped with us in store before, but not online?

If you have shopped in store before and provided your email address but haven’t shopped online before, please use your email address as your password the first time you log in. 

Log in as a "New Customer”: Please use this option if you have not shopped with Mikko Shoes before. 

If you have shopped with us in store before but not provided your email address you will need to register as a "New Customer”, once you have registered, please let our team know that you likely have two accounts and we can join these together so you can shop in store and online with ease and all loyalty points accrue on the one account. 

Guest Checkout: If you don’t want to sign up and create an account you are welcome to check out as a guest. Please add items to your cart and begin the check out process when ready. Two options will be presented, "Returning customer” and "Guest Checkout” please select "Guest Checkout”. 

If you require any assistance, please email our customer support team on enquiries@mikkoshoes.nz or give us a call on 09 283 3621 we would love to hear from you. If you prefer you can also send us an enquiry through our contact us page here. 

You can request a new password by clicking on "Click here to reset your password” located below the sign in button.

• You will be directed to the password recovery page.
• Please enter in your email address and click "Submit”.
• You will be sent a new randomly generated password to your email address.
• You will now be able to enter your new password to sign in.
• Once signed in, please visit your "My Account page” to update and save your password for the next time you wish to log in.
• You should receive your new password email within 10 minutes, if you haven’t received an email during this time, please check your spam and junk folders.

If you require any assistance, please email our customer support team on enquiries@mikkoshoes.nz or give us a call on 09 283 3621 we would love to hear from you. If you prefer you can also send us an enquiry through our contact us page here. 

Yes, you can use your in store account if you have provided your email address when you signed up in store. 

To log into your online account for the first time, please use your email address as your email and as your password. Take care to ensure that there are no additional spaces before or after entering the password. 

If you did not provide your email address in store or are unsure, please create an account. Once your account is created and you have placed an order, please email our customer support team at enquiries@mikkoshoes.nz our team will join your two accounts together so you can shop with ease both in store and online and accrue loyalty points on one single account. 

Yes, please contact our support team at enquiries@mikkoshoes.nz, and let our team know what email addresses you have used for your accounts, and which email address you would like to use moving forward. Our team will join your two accounts together so you can shop with ease both in store and online and accrue loyalty points on one single account. 

Loyalty points can only be redeemed once signed into a loyalty account. 

Please follow the steps below to use your loyalty points:

Step 1: Log into your account

Step 2: Shop as you normally would by adding items to your cart and when ready, start the checkout process.

Step 3: Once you get to the payment options page you will see a little check box with the option to redeem your loyalty voucher, just tick this box and the discount will be applied.

 
You will be able to see the discount applied in your order summary before you proceed to the final payment. 

If you have logged in and there is no option to redeem loyalty points, there aren’t any points available yet to use. 

As a Mikko loyalty member, you’ll receive a $50 in -store credit for every $1,000 you spend in store and online, plus we’ll keep you informed of new arrivals, seasonal trends, helpful tips and sales. Join Mikko and start earning loyalty points with every purchase. Learn more here.

No, unfortunately store credit notes given for refunds processed in store are not transferrable to our online store. 

If there is something you have seen online that you would like to purchase, please call the store that issued your credit note. Our in store team will be happy to process the sale for you over the phone and use your credit note towards the purchase.

If your order has not yet been shipped, yes there is a chance we will be able to amend your order. Please contact our customer support team at enquiries@mikkoshoes.nz or call 09 283 3621 as soon as possible to advise what changes are required.

If your order has already shipped, no amendments can be made to your order. We are unable to recall a parcel once it is with the couriers, however we would be more than happy to arrange an exchange with you once you have received your items. 

You are welcome to check out as a guest. However, we highly recommend logging in to your existing account, or if you are a new customer, to create an account. This will allow you to accrue loyalty points on every purchase and work towards a $50.00 loyalty credit. It also keeps a record of your purchase history in case you need future help in regards to previous purchases, warranty queries or to assist you with future purchases.

Please note: If you have made a loyalty account with Mikko Shoes online before, you will be asked to log into your account. If you wish to check out as a guest, please use a different email to the one provided for your loyalty account.Please note any purchases made using a guest account will not record any purchases or accrue points on any loyalty account. 

Yes, you can use the same account to accrue loyalty points on both Mikko Shoes and Mikko Men’s websites. As Mikko Shoes and Mikko Men’s are separate websites with independent log ins, you will need to first register on both websites. Once you have registered on both websites, our system will link the two registered logins together based on the email address as the same loyalty account.

Shopping from Mikko Shoes:

When you want to purchase from Mikko Shoes website, please log into Mikko Shoes and use the email and password used to register at Mikko Shoes. 

Shopping from Mikko Men’s:

When you want to purchase from Mikko Men’s Website, please log into Mikko Men’s and use the email and password used to register at Mikko Men’s.

Yes, please create an account if you don’t have one already.

We have the option in our website footer and social links to sign up for Newsletter emails from Mikko Shoes. If you have signed up to receive our Newsletter, you will just receive email updates from Mikko Shoes, no account will have been created for you. 

New Zealand Delivery

We offer standard free shipping for orders $200 and over anywhere within New Zealand.

There will be a courier charge of $10 for New Zealand orders below $200. 

Please note, courier fees are non-refundable and orders are generally dispatched within three working days of receipt of your order.

Australia Delivery (DHL – Australia and International Only)

For International delivery to Australia, we send via DHL International.

Price is NZD$55 for all orders $299.99 and under

NZD$65 for all orders $300.00 to $699.99

NZD$85 for all orders $700 to $1199.99.

Please enquire by email to enquiries@mikkoshoes.nz for orders above $1200.

DHL estimate delivery between 4-7 working days, we will update you if we expect your delivery to be delayed for any reason.

All international import and customs fees and duties that may be applied to an order are care of the customer. These may be charged to you by the destination country’s authorities depending on the laws of that country.

Other international couriers are available price on request, please email enquiries@mikkoshoes.nz for details.

Mikko Shoes dispatches all orders as soon as possible. We aim to have your parcel to you within 3-7 working days of receipt of order within New Zealand, please note that rural deliveries may take slightly longer. Delivery times are subject to stock availability and the courier network we will advise you if your order may be delayed.

We use Post Haste for New Zealand deliveries and DHL for Australia and international couriers. 

No, unfortunately our couriers are not able to deliver to a PO Box address, please provide an alternate postal address. 

No, unfortunately we don’t have an express guaranteed delivery service option with our courier.

If something is urgent, please let us know in the comments section when placing your order. We will check stock availability across all our stores, to see if there is a store close to you that can fulfil your order to reduce the distance your parcel travels.

All parcels sent from Mikko shoes are sent as a signature required on delivery, please ensure someone will be available at your chosen address. If no one is available to sign for your delivery, a Card-to-Call will be left by the delivery company.

You can opt to leave us a note when making your order to provide the courier with Authority to Leave, eg, "Please leave at the front door if no one is home”. If you have given the courier permission for Authority To Leave (ATL) for your deliverable packages, we are not liable in any way for loss, theft or damage to the parcel left in accordance with this authority. To avoid this risk, we recommend you try our Click & Collect service, or have your package sent to a secure location where signature is required.

Once your online order is ready for the courier to collect, you will be sent an email with a tracking link. If you have ordered multiple items, these may be dispatched from more than one store and each tracking link will be sent separately.

To track your parcel, please click on the link provided. If the link has no information, your parcel has not yet been collected by the courier. Once the courier has collected your parcel the tracking link will be activated. 

Your tracking link may show the following updates:

• Pick up - Collected from Mikko shoes
• Onboard - Parcel is on board the courier vehicle for delivery
• Delivery handed over – For Rural deliveries, indicating that your parcel has reached the rural hand-over point, where your parcel is handed to the local delivery agent for your area
• Delivered – Parcel has been delivered to the specified address

If you require any assistance, please email our customer enquiries team on enquiries@mikkoshoes.nz or give us a call on 09 283 3621 we are happy to follow up with the couriers on your behalf.

If your tracking link is not showing any information, your parcel has not yet been collected by the courier. Once the courier has collected your parcel the tracking link will be activated. 

If you require any assistance, please email our customer enquiries team on enquiries@mikkoshoes.nz or give us a call on 09 283 3621 we are happy to follow up with the couriers on your behalf. 

In order to get your items to you as quickly as possible, if you have ordered multiple items, we may ship your order from different stores based on where each product is available. This means you might receive your order in multiple parcels and deliveries.

Each shipment will come with its own tracking link sent directly to your email so you can keep an eye on its journey, and you won’t be charged any extra for the split delivery.

If you require any assistance, please email our customer support team on enquiries@mikkoshoes.nz or give us a call on 09 283 3621. If you prefer you can also send us an enquiry through our contact us page here.

Mikko Shoes dispatches all orders as soon as we are able. We aim to have your parcel to you within 3-7 working days of receipt of order within New Zealand, please note that rural deliveries may take slightly longer. 

The first step is to check your email for your tracking link/s. 

Click on the tracking link and see if there are any updates available. 

Tracking Link: Parcel showing as in transit (not showing as delivered)

If your parcel has not shown any movement since the initial pick up and it’s been more than three days, please get in touch with our customer enquiries team on enquiries@mikkoshoes.nz or give us a call on 09 283 3621 we are happy to follow up with the couriers on your behalf.

Please let us know the following information. 

Your name and your Mikko Shoes order number

Please check the delivery address supplied on your order is correct

Are there any special delivery notes for the courier, eg, do you provide permission for the delivery driver to leave the parcel, and where is it suitable to leave the parcel?

Tracking Link: Showing as Delivered

If your item tracking says delivered, but you have not received your order, please check your delivery address and instruction details for your order and get in touch with our customer enquiries team on enquiries@mikkoshoes.nz or give us a call on 09 283 3621. We will follow up with the courier on your behalf and lodge an investigation with the courier. Please note, that the couriers require a minimum of three days to investigate a claim. 

If you have lodged an investigation, please let us know your case number so we don't double up our investigation efforts. 

We currently ship to New Zealand and Australia. Other international couriers are available price on request, please email enquiries@mikkoshoes.nz for details.

For items purchased online and over the phone, as you haven't had the opportunity to try them on first, we offer an exchange or refund and this includes items on sale and outlet, provided they are returned within 7 days of delivery and are in their original condition.

For items purchased in store where you can try the shoes prior to purchasing, we offer an exchange or a store credit within 7 days of purchase.

All items returned for exchange/refund or store credit must be in their original condition and only tried indoors and not worn.

If you are unsure what size you need or would like some style and fitting advice, please call one of our stores to speak with a friendly team member who will be able to help you with your purchase.

If you are local to one of our four branches, you can visit us in store to try them on.
Milford  (09) 972 2354
Remuera  (09) 972 2357
Wellington  (04) 974 5455
Christchurch  (03) 595 0762

We guarantee our footwear against reasonable wear and tear. If the goods are faulty, please contact the store you purchased the shoes from, or email our customer support team at enquiries@mikkoshoes.nz. Please provide us with as many details as possible, including your proof of purchase and photos of the items and the fault for assessment.

We reserve the right to repair goods in a timely manner. We will courier goods to and from trusted repair specialists upon receiving your return, when goods are returned within 12 months with proof of purchase.

If the item is not able to be repaired, we will meet our obligations under the Consumer Guarantees Act for a suitable solution.

Return Policy
We love our shoes and we want you to love them too. If you have received your online order and the shoes are not suitable for you, you are welcome to return these for a refund or an exchange.

For items purchased online or over the phone, as you haven't had the opportunity to try them on first, we offer an exchange or refund and this includes items on sale. All items returned for exchange or refund must be in their original condition and only tried indoors and not worn.

You can return items to one of our Mikko Shoes stores in person or alternatively courier them back to the address listed below.

Return Process
To exchange, or if you wish to be refunded; please return your purchase with a copy of your receipt/packing slip within 7 days of receiving your shoes. Shoes must be in original condition and in their box.

1. Tick the appropriate exchange or return box on your packing slip.
2. If exchanging, please note what you would like to exchange for style/ colour/ size.
3. Return form with your items.
4. Please email enquiries@mikkoshoes.nz stating your reason for return along with your order number from your receipt, so we know to look for your return. Alternatively, if you would like to speak to one of our customer support team members regarding your return, please phone 09 283 3621.
5. Once your return has been received, your refund or exchange will be processed as soon as possible and a confirmation email will be sent to you. If you are exchanging, Mikko Shoes will also include new tracking details for your exchanged items.

For items purchased in store where you can try the shoes prior to purchasing, we offer an exchange or a store credit.

All items returned for exchange or store credit must be in their original condition and only tried indoors and not worn.

If you wish to return your shoes to one of our stores, please ensure to bring along your proof of purchase and we will help you to find an alternative solution.

Yes, you are welcome to return online orders to one of our four retail stores to exchange or return. We have four wonderful store locations across the country.

Milford  (09) 972 2354
Remuera  (09) 972 2357
Wellington  (04) 974 5455
Christchurch  (03) 595 0762

Please note: our in store team are unable to process refunds for online orders in store. These are processed by our office customer support team. 

Our in store team will advise our support office team of your return, and your refund will be processed onto the card used to purchase the goods. A refund confirmation email will be sent once complete.

Refunds will be processed as soon as possible, within seven days of receipt of the goods. Refunds are processed Monday to Friday during normal business hours 9am – 5pm.

If goods are eligible for a refund, the refund will be made as soon as possible, within seven days of receipt of the goods via the same method as the original purchase. We will not accept any returns of footwear that has been worn unless it is faulty.

Online orders: Refunds on online orders are processed Monday – Friday during the office hours of 9:00am to 5:00pm by our office customer support team. You will receive a confirmation email once your refund has been completed.

In store purchases: Refunds on items purchased in store are to be returned to the store in which they were purchased from, the refund will be completed in store at the till at the time of the return, unless there is a mutually agreed alternative method of refund due to special circumstances.

We guarantee our footwear against reasonable wear and tear within 12 months, with proof of purchase.

We reserve the right to repair in a timely manner. We courier goods for repair to and from trusted repair specialists upon receiving your return, and appreciate your patience as we work to resolve any issues.

If the goods are faulty, please contact enquiries@mikkoshoes.nz. Please provide us with as many details as possible, including your proof of purchase and photos of the items and the fault for assessment.

If the item is not able to be repaired, we will meet our obligations under the Consumer Guarantees Act for a suitable solution.

To learn more about Warranty and Faults click here.

Click and Collect provides you with the flexibility of ordering online from the comfort of your own home and the convenience of being able to pick up your order from store. You can opt to select Click and Collect as a delivery method once items have been added to cart and you have started the check out process. Click and Collect is only available where all items in the order have stock currently available from the location you wish to collect the items from. Click and Collect orders are processed during Mon-Fri.

Click and Collect Process

1. Add items to cart, and start check out process.
2. If Click and Collect is available for your order this will show in the delivery options drop down
3. Select your local store from the drop-down options.
4. If you would prefer to collect from a store, but Click and Collect is not showing as available for your preferred store, please contact us and we can arrange this for you. Please note, there will be a delay in collection, as items will need to be shipped from another store to your preferred pick-up location.
5. Complete and submit order, you will receive a confirmation order.
6. Once your Click and Collect is ready for collection, you will receive an email stating your order is ready for collection. 

Click and Collect orders are usually ready within 24 hours and we will notify you by email when your order is in store and ready to be collected. Please bear in mind that email notifications may be processed slower over the weekend so if you wish to collect your order before you receive your email notification, simply phone the store and we will arrange to have it packed up ready for you. 

A good starting point to determine your size is to take a look at our size guide, this will help you navigate the difference between NZ/AUS, European and UK sizing. If you still require some more clarity, we have a Blog article here all about finding the right fit including some helpful tips on how to measure your foot.

You may also find the foot shape blog here useful in pairing the shape of your foot with the shoe shape of the shoes you are interested in.

If you have any specific fitting requirements please contact your local Mikko store for advice.

Please call your local Mikko store and speak to one of our knowledgeable team members. They will be able to take a look at the shoe for you and talk you through some considerations.

If your local store has sold out of a size, but one of other stores has once available, we can request it in for you to try at your local store. However, if all of our stores have sold out of your desired size, we are unable to order any more from the supplier for you.

Yes, we have weekly stock transfers between our branches and can send an item to your closest store to try on with no obligation to purchase. Please let us know what item you are interested in and we will arrange this for you.

Holds & Requests
Please note, items put aside for holds or requests in our stores are not available to be sold in store for 48 hours, however all items in stock, whether on hold or not, are still available to be sold online. If an item that you have requested does sell online, one of our team will contact you to notify you that it has been sold. We recommend that if you are committed to a style, to make a purchase to avoid disappointment.

Yes we do, most shoes will be made to a standard fit, however each brand and style can vary slightly in their fit. Contact your local store to discuss your needs with our knowledgeable in store team to find the right fit for you.

To assist shopping online we have a wide feet friendly category on our website which indicates the styles which are more generous in width, as well as an orthotic friendly category, these are styles which feature a removable insole that you can replace with your own orthotic.

Every shoe we stock at Mikko Shoes is special in its own way. All of our shoes are leather, unless they are made of textile or another material better suited to the purpose of the shoe. Leather is a natural product and like skin, has a unique character. It has natural pores, scars and is finer in some areas and rougher in others – just as nature intended. Different types of leather need different care and we have created a care guide for easy reference.

We recommend that Total Protector (waterproofing spray) is applied prior to wearing new shoes to protect effectively against water, oil and dirt. 

Online:
Credit Card, Mikko Shoes Gift cards and Loyalty points are valid forms of payment.

In Store:
Credit card, In Store Layby, Mikko Shoes Gift cards and Loyalty points are valid forms of payment.

Physical Gift Card:
Our physical gift card is a card handwritten with your choice of value and is purchased in store. It is then beautifully wrapped in an envelope with a ribbon by one of our lovely team members, ready to be given to your special someone.

Online or E-Gift card:
The E-Gift card is purchased online through our website, an email will be sent to your recipient with a printable Gift Card as an attachment. When purchasing the E-Gift card, you have the option to choose the dollar value amount you wish to give, you can also choose the time and date to send the email to your lucky recipient, perfect for Birthdays or Christmas where a specific date is required.

Gift Card Redemption in store:
Simply present your gift card to one of our team members at the till and they will apply your voucher to your purchase.

To redeem your gift cards online, add your items to your cart first. There are two locations during the checkout process where you can enter the gift card details.

1. Either add the voucher number in when reviewing your Shopping cart.
2. Or, at the Payment method part of the checkout process (after entering your shipping details).

Visit our website here to view your balance. You will need your gift card details at hand to enter in to receive the balance for your specific gift card.

Yes, you can use both your customer loyalty points and a gift card in the same transaction.

Please follow the steps listed above on how to use a gift card, there are two locations during the shopping process where you can enter these details.

Later on in the checkout process, once you come to the Payment options page, this is where you will have the option to apply your loyalty points. Simply click on the check box so it shows a blue tick, next to the text "I would like to redeem $XX.XX of my loyalty points as partial payment”. If you require any assistance, please email our customer enquiries team on enquiries@mikkoshoes.nz or give us a call on 09 283 3621 we would love to hear from you. If you prefer you can also send us an enquiry through our contact us page here.