For items purchased online and over the phone, as you haven't had the opportunity to try them on first, we offer an exchange or refund and this includes items on sale and outlet, provided they are returned within 7 days of delivery and are in their original condition.

For items purchased in store where you can try the shoes prior to purchasing, we offer an exchange or a store credit.

All items returned for exchange/refund or store credit must be in their original condition and only tried indoors and not worn.

If you are unsure what size you need or would like some style and fitting advice, please call one of our stores to speak with a friendly team member who will be able to help you with your purchase.

If you are local to one of our four branches, you can visit us in store to try them on.
Milford  (09) 972 2354
Remuera  (09) 972 2357
Wellington  (04) 974 5455
Christchurch  (03) 595 0762

We guarantee our footwear against reasonable wear and tear. If the goods are faulty, please contact the store you purchased the shoes from, or email our customer support team at enquiries@mikkoshoes.nz. Please provide us with as many details as possible, including your proof of purchase and photos of the items and the fault for assessment.

We reserve the right to repair goods in a timely manner. We will courier goods to and from trusted repair specialists upon receiving your return, when goods are returned within 12 months with proof of purchase.

If the item is not able to be repaired, we will meet our obligations under the Consumer Guarantees Act for a suitable solution.

Return Policy
We love our shoes and we want you to love them too. If you have received your online order and the shoes are not suitable for you, you are welcome to return these for a refund or an exchange.

For items purchased online or over the phone, as you haven't had the opportunity to try them on first, we offer an exchange or refund and this includes items on sale. All items returned for exchange or refund must be in their original condition and only tried indoors and not worn

You can return items to one of our Mikko Shoes stores in person or alternatively courier them back to the address listed below.

Return Process
To exchange, or if you wish to be refunded; please return your purchase with a copy of your receipt/packing slip within 7 days of receiving your shoes. Shoes must be in original condition and in their box.

1. Tick the appropriate exchange or return box on your packing slip.
2. If exchanging, please note what you would like to exchange for style/ colour/ size.
3. Return form with your items.
4. Please email enquiries@mikkoshoes.nz stating your reason for return along with your order number from your receipt, so we know to look for your return. Alternatively, if you would like to speak to one of our customer support team members regarding your return, please phone 09 283 3621.
5. Once your return has been received, your refund or exchange will be processed as soon as possible and a confirmation email will be sent to you. If you are exchanging, Mikko Shoes will also include new tracking details for your exchanged items.

For items purchased in store where you can try the shoes prior to purchasing, we offer an exchange or a store credit.

All items returned for exchange or store credit must be in their original condition and only tried indoors and not worn.

If you wish to return your shoes to one of our stores, please ensure to bring along your proof of purchase and we will help you to find an alternative solution.

Yes, you are welcome to return online orders to one of our four retail stores to exchange or return. We have four wonderful store locations across the country.

Milford  (09) 972 2354
Remuera  (09) 972 2357
Wellington  (04) 974 5455
Christchurch  (03) 595 0762

Please note: our in store team are unable to process refunds for online orders in store. These are processed by our office customer support team. 

Our in store team will advise our support office team of your return, and your refund will be processed onto the card used to purchase the goods. A refund confirmation email will be sent once complete.

Refunds will be processed as soon as possible, within seven days of receipt of the goods. Refunds are processed Monday to Friday during normal business hours 9am – 5pm.

If goods are eligible for a refund, the refund will be made as soon as possible, within seven days of receipt of the goods via the same method as the original purchase. We will not accept any returns of footwear that has been worn unless it is faulty.

Online orders: Refunds on online orders are processed Monday – Friday during the office hours of 9:00am to 5:00pm by our office customer support team. You will receive a confirmation email once your refund has been completed.

In store purchases: Refunds on items purchased in store are to be returned to the store in which they were purchased from, the refund will be completed in store at the till at the time of the return, unless there is a mutually agreed alternative method of refund due to special circumstances.

We guarantee our footwear against reasonable wear and tear within 12 months, with proof of purchase.

We reserve the right to repair in a timely manner. We courier goods for repair to and from trusted repair specialists upon receiving your return, and appreciate your patience as we work to resolve any issues.

If the goods are faulty, please contact enquiries@mikkoshoes.nz. Please provide us with as many details as possible, including your proof of purchase and photos of the items and the fault for assessment.

If the item is not able to be repaired, we will meet our obligations under the Consumer Guarantees Act for a suitable solution.

Click and Collect provides you with the flexibility of ordering online from the comfort of your own home and the convenience of being able to pick up your order from store. You can opt to select Click and Collect as a delivery method once items have been added to cart and you have started the check out process. Click and Collect is only available where all items in the order have stock currently available from the location you wish to collect the items from. Click and Collect orders are processed during Mon-Fri.

Click and Collect Process

1. Add items to cart, and start check out process.
2. If Click and Collect is available for your order this will show in the delivery options drop down
3. Select your local store from the drop-down options.
4. If you would prefer to collect from a store, but Click and Collect is not showing as available for your preferred store, please contact us and we can arrange this for you. Please note, there will be a delay in collection, as items will need to be shipped from another store to your preferred pick-up location.
5. Complete and submit order, you will receive a confirmation order.
6. Once your Click and Collect is ready for collection, you will receive an email stating your order is ready for collection. 

Click and Collect orders are usually ready within 24 hours and we will notify you by email when your order is in store and ready to be collected. Please bear in mind that email notifications may be processed slower over the weekend so if you wish to collect your order before you receive your email notification, simply phone the store and we will arrange to have it packed up ready for you. 

A good starting point to determine your size is to take a look at our size guide, this will help you navigate the difference between NZ/AUS, European and UK sizing. If you still require some more clarity, we have a Blog article here all about finding the right fit including some helpful tips on how to measure your foot.

You may also find the foot shape blog here useful in pairing the shape of your foot with the shoe shape of the shoes you are interested in.

If you have any specific fitting requirements please contact your local Mikko store for advice.

Please call your local Mikko store and speak to one of our knowledgeable team members. They will be able to take a look at the shoe for you and talk you through some considerations.

If your local store has sold out of a size, but one of other stores has once available, we can request it in for you to try at your local store. However, if all of our stores have sold out of your desired size, we are unable to order any more from the supplier for you.

Yes, we have weekly stock transfers between our branches and can send an item to your closest store to try on with no obligation to purchase. Please let us know what item you are interested in and we will arrange this for you.

Holds & Requests
Please note, items put aside for holds or requests in our stores are not available to be sold in store for 48 hours, however all items in stock, whether on hold or not, are still available to be sold online. If an item that you have requested does sell online, one of our team will contact you to notify you that it has been sold. We recommend that if you are committed to a style, to make a purchase to avoid disappointment.

Yes we do, most shoes will be made to a standard fit, however each brand and style can vary slightly in their fit. Contact your local store to discuss your needs with our knowledgeable in store team to find the right fit for you.

To assist shopping online we have a wide feet friendly category on our website which indicates the styles which are more generous in width, as well as an orthotic friendly category, these are styles which feature a removable insole that you can replace with your own orthotic.

Every shoe we stock at Mikko Shoes is special in its own way. All of our shoes are leather, unless they are made of textile or another material better suited to the purpose of the shoe. Leather is a natural product and like skin, has a unique character. It has natural pores, scars and is finer in some areas and rougher in others – just as nature intended. Different types of leather need different care and we have created a care guide for easy reference.

We recommend that Total Protector (waterproofing spray) is applied prior to wearing new shoes to protect effectively against water, oil and dirt. 

Online:
Credit Card, Mikko Shoes Gift cards and Loyalty points are valid forms of payment.

In Store:
Credit card, In Store Layby, Mikko Shoes Gift cards and Loyalty points are valid forms of payment.

Physical Gift Card:
Our physical gift card is a card handwritten with your choice of value and is purchased in store. It is then beautifully wrapped in an envelope with a ribbon by one of our lovely team members, ready to be given to your special someone.

Online or E-Gift card:
The E-Gift card is purchased online through our website, an email will be sent to your recipient with a printable Gift Card as an attachment. When purchasing the E-Gift card, you have the option to choose the dollar value amount you wish to give, you can also choose the time and date to send the email to your lucky recipient, perfect for Birthdays or Christmas where a specific date is required.

Gift Card Redemption in store:
Simply present your gift card to one of our team members at the till and they will apply your voucher to your purchase.

To redeem your gift cards online, add your items to your cart first. There are two locations during the checkout process where you can enter the gift card details.

1. Either add the voucher number in when reviewing your Shopping cart.
2. Or, at the Payment method part of the checkout process (after entering your shipping details).

Visit our website here to view your balance. You will need your gift card details at hand to enter in to receive the balance for your specific gift card.

Yes, you can use both your customer loyalty points and a gift card in the same transaction.

Please follow the steps listed above on how to use a gift card, there are two locations during the shopping process where you can enter these details.

Later on in the checkout process, once you come to the Payment options page, this is where you will have the option to apply your loyalty points. Simply click on the check box so it shows a blue tick, next to the text "I would like to redeem $XX.XX of my loyalty points as partial payment”. If you require any assistance, please email our customer enquiries team on enquiries@mikkoshoes.nz or give us a call on 09 283 3621 we would love to hear from you. If you prefer you can also send us an enquiry through our contact us page here.